FAQs

Due to the handmade nature of our products, all sales are final.  If for some reason you are unhappy with your purchase please reach out within the first week of receiving your items and we will happily discuss your options to ensure you walk away with a positive experience.  

CARE INSTRUCTIONS 

Our ceramics are handcrafted from locally sourced durable stoneware and all of our glazes are food safe. Each piece is dishwasher and microwave safe, although we recommend hand washing to extend the life of your pottery. 

 FREQUENTLY ASKED QUESTIONS

What does RAEREU mean? It's my nickname! My full name is Rachael Reuter and for as long as I can remember my family called me Baby Rae...all until one day when my cousin Jason shortened my first and last name and the nickname RaeReu was born. 

My piece looks different than the picture online, why? Each piece is unique and hand-thrown on a wheel. Size, shape, and glaze application will vary slightly. These differences are not considered flaws, rather an asset. This is one of the unique and special qualities of handmade ceramics!

 My item arrived broken, what now? If your item arrived broken please send us an email with a picture of the broken piece and the packaging within 7 days of receiving it and we will issue a refund for that item once the claim is processed. 

Do you offer local pick-up? Yes we do! Select local pick-up at checkout to fetch your order from our studio.  Items will be ready within 2-4 days. You will have 30 days to pick-up your order, after which RAEREU reserves the right to refund and restock your order. 

Pick-up days & times: Wed.-Fri. 6pm-8pm.